Carateu Diamond Concierge
Selecting a diamond or engagement ring is a meaningful decision, and many customers appreciate guidance before making a purchase.
Our Carateu Diamond Concierge service offers personal assistance from our team, including support from a Graduate Gemologist based in Stockholm. Whether you are comparing stones, designing a ring, or simply looking for reassurance before ordering, we are happy to help.
Carateu was created to make buying certified diamonds in Europe clearer, safer, and more transparent. Our concierge service reflects that approach by offering practical guidance and honest advice throughout the process.
How our concierge can help
Our team can assist with:
• Comparing diamonds to identify the best value and quality
• Understanding diamond certificates from GIA and IGI
• Choosing between natural and lab-grown diamonds
• Selecting a diamond for an engagement ring or fine jewellery
• Advice on cut, colour, clarity, and carat weight
• Guidance on ring sizing and settings
• Assistance using our Ring Studio to create a custom ring
• Reserving a diamond while you consider your options
If you have already found diamonds you like, you are welcome to send the links. Our team can review them with you and provide independent guidance.
Expert verification before delivery
Every diamond offered by Carateu is independently certified and verified before shipment.
All stones are inspected in Sweden and checked against their grading report, certificate number, and identifying characteristics. This additional verification step provides an extra layer of reassurance before the diamond is released for delivery.
Orders are shipped from within the European Union, allowing customers to receive their diamonds with VAT handled upfront and no unexpected import duties within the EU.
Buying diamonds in Europe, made simpler
Many large global marketplaces ship diamonds directly from distributed inventories around the world. Carateu takes a different approach.
By verifying diamonds before dispatch and shipping from Sweden, we aim to provide European customers with a more predictable and transparent buying experience.
If you would like assistance selecting a diamond, our concierge team remains available to help you make a confident decision.
Contact the Carateu Concierge
If you would like guidance, please send us a message using the form below or contact us directly.
Email: concierge@carateu.com
Our team typically responds within one business day.
You are welcome to include links to diamonds you are considering, questions about ring settings, or any other details that may help us assist you.
