Frequently asked questions
Do you offer returns on rings?
All purchases are covered by our 14-day return policy.
You may return your ring within 14 days of delivery, provided it is in its original condition and includes all documentation.
How long does it take to receive my ring?
Each ring is made to order and typically takes three to six weeks to be completed.
Once ready, it is shipped from Stockholm via fully insured FedEx delivery.
Can I get help choosing a diamond?
Of course - we are specialists in diamonds and pride ourselves in selecting the best diamonds at the right price point, for our clients. Sometimes our clients know what type of quality diamond they want, but not how to use our filters to find it - this is where we come in. Email our team at concierge@carateu.com and we will gladly assist you.
Are your diamond certified?
All center diamonds are certified by leading gemological laboratories such as IGI or GIA. We do not deal with non-ethical, or uncertified goods.
Each stone is also verified in Stockholm before dispatch.
How much does shipping cost?
We offer complimentary insured shipping on all ring purchases. All rings arrive in a presentation-ready box.
Can the ring be resized?
Yes. We offer complimentary resizing within 30 days of delivery, provided the ring is unworn. Most rings can be adjusted up or down by up to two sizes. Contact our concierge concierge@carateu.com if you require this service.
Do you offer engraving?
Yes. We offer complimentary engraving (up to 30 characters) on most rings.
You can request this after purchase or by contacting us directly. Contact our concierge concierge@carateu.com if you require this service.
What happens if I need to return the ring?
We will provide a fully insured FedEx return label.
The cost of return shipping is typically €25–35 plus 1% of the insured value, which will be deducted from your refund.
You will always be informed of the exact amount in advance.
Do you ship internationally?
We currently ship within the European Union and Norway.
All EU orders include VAT. For Norway, VAT is handled upon import.